At IPTMAX UK, we are committed to providing a top-tier IPTV experience to our customers. However, if our service does not meet your expectations, we offer a 7-day money-back guarantee for all new subscriptions.
Eligibility for Refund
- The refund is applicable within 7 days of the purchase date.
- Refunds will not be provided after this 7-day period.
- Only first-time purchases are eligible for the refund policy; renewals or subsequent subscriptions are not covered.
Refund Process
Request Submission:
To request a refund, customers must contact us through one of the following:
- WhatsApp: +44 7460 723215
- Email: [email protected]
Review and Approval:
- Once your refund request is received, we will review your case to ensure it falls within the eligibility period.
- The approval process typically takes 1–2 business days.
Refund Issuance:
- Approved refunds will be processed within 7 days.
- The refunded amount will be credited to the original payment method.
Important Notes:
- Refunds may take additional time to reflect, depending on the bank or payment provider's processing time.
- If technical issues occur, we may offer troubleshooting assistance as an alternative before initiating a refund.
- Refunds do not apply to promotional or discounted plans unless specified.
